Adobe Community
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Showonly | Search instead for
Did you mean:
- Global community
- Language:
- Deutsch
- English
- Español
- Français
- Português
- 日本語コミュニティ
Dedicated community for Japanese speakers
- 한국 커뮤니티
Dedicated community for Korean speakers
Exit
- Home
- Illustrator
- Discussions
- Betreff: Illustrator installation fail on ASUS lap...
").insertAfter(selector); let newSelector = '.drop-down-container'; if($(newSelector).hasClass('spectrum-Popover--top')){ let topVal = $(newSelector)[0].offsetTop - $('.error-strip')[0].offsetHeight; $(newSelector).css("top",topVal); } } } function screenNameCancelAction(mode,e){ try{ let child = $('.drop-down-container')[0]; if('ForumTopicPage' === 'ViewProfilePage'){ trackScreenNameInteractions('Community: profileEditCancelled','profileInteraction'); } else{ if(mode === 'cancel'){ trackScreenNameInteractions('Community: editBannerCancelled'); } else if(mode === 'close'){ trackScreenNameInteractions('Community: editBannerRemoved'); child = $('.display-name-msg-strip-container')[0]; } } child.parentNode.removeChild(child); if(e){ e.stopPropagation(); e.preventDefault(); } } catch(err){ console.log(err); } }
-
- Home
- Illustrator
- Discussions
- Betreff: Illustrator installation fail on ASUS lap...
New Here ,
/t5/illustrator-discussions/illustrator-installation-fail-on-asus-laptop/td-p/14141583 Oct 08, 2023 Oct 08, 2023
Copy link to clipboard
Copied
I have just tried to install the newset version of Adobe Illustrator. Everytime i try to complete the download, it comes up with "creative cloud takes longer to load than it usually would, restart c reative cloud or restart your laptop and start again. I have tried uninstalling it and installing again. I have also tried to repair it, restarted my laptop and installed a cleaner but nothing seems to work.
TOPICS
Bug , How-to
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Explore related tutorials & articles
10 Replies 10
Jump to latest reply
Community Expert ,
/t5/illustrator-discussions/illustrator-installation-fail-on-asus-laptop/m-p/14141601#M383160 Oct 08, 2023 Oct 08, 2023
Copy link to clipboard
Copied
Please tell us the specifications of your computer.
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
aalilad AUTHOR
New Here ,
/t5/illustrator-discussions/illustrator-installation-fail-on-asus-laptop/m-p/14141605#M383161 Oct 08, 2023 Oct 08, 2023
Copy link to clipboard
Copied
win 11, core i5 8th gen, 8gb
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Expert ,
/t5/illustrator-discussions/illustrator-installation-fail-on-asus-laptop/m-p/14141628#M383165 Oct 08, 2023 Oct 08, 2023
Copy link to clipboard
Copied
8 GB of RAM is the minimum required amount of RAM for Illustrator, but it's actually not sufficient to do any kind of work.
These are the specifications for Creative Cloud:https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop-app-system-requirements.html(Please check the details there)
A slow download could also be caused by a slow internet connection.
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
aalilad AUTHOR
New Here ,
/t5/illustrator-discussions/illustrator-installation-fail-on-asus-laptop/m-p/14141682#M383168 Oct 08, 2023 Oct 08, 2023
Copy link to clipboard
Copied
What about Photoshop and InDesign? Because I can't download any of them or access through the web...
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Expert ,
/t5/illustrator-discussions/illustrator-installation-fail-on-asus-laptop/m-p/14141706#M383170 Oct 08, 2023 Oct 08, 2023
Copy link to clipboard
Copied
It also wants to reboot the system instead? All the software is very demanding. Could you use previous versions?
Votes Upvote
Translate
Translate
Report
- Follow
- Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
aalilad AUTHOR
New Here ,
/t5/illustrator-discussions/illustrator-installation-fail-on-asus-laptop/m-p/14141719#M383172 Oct 08, 2023 Oct 08, 2023
Copy link to clipboard
Copied
I didn't try with pervious versions. This is what I see when I try to install any of them and it says"creative cloud takes longer to load than it usually would, restart creative cloud or restart your laptop and start again". Shouldn't have I enough space?
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Expert ,
/t5/illustrator-discussions/illustrator-installation-fail-on-asus-laptop/m-p/14141734#M383174 Oct 08, 2023 Oct 08, 2023
Copy link to clipboard
Copied
You could contact Customer Care and have them check it out tomorrow.
https://helpx.adobe.com/contact.html
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
aalilad AUTHOR
New Here ,
/t5/illustrator-discussions/illustrator-installation-fail-on-asus-laptop/m-p/14141736#M383175 Oct 08, 2023 Oct 08, 2023
Copy link to clipboard
Copied
thank you so much for your time
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Expert ,
/t5/illustrator-discussions/illustrator-installation-fail-on-asus-laptop/m-p/14141754#M383176 Oct 08, 2023 Oct 08, 2023
Copy link to clipboard
Copied
You're welcome. I hope they can help you.
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
/t5/illustrator-discussions/illustrator-installation-fail-on-asus-laptop/m-p/14156219#M383875 Oct 13, 2023 Oct 13, 2023
Copy link to clipboard
Copied
LATEST
Hello@aalilad,
It seems that the issue you're facing during the installation of Adobe Illustrator, Photoshop, and InDesign is related to the performance and compatibility of your laptop. Here are some observations and suggestions:
Hardware Specifications: Your laptop, with an 8th gen Intel Core i5 processor and 8GB of RAM, meets the minimum system requirements for Adobe applications. However, these requirements are quite minimal, and for smooth performance, especially when working with Adobe's creative software, having more RAM is highly recommended. You might want to consider upgrading your RAM to 16GB or more.
Internet Connection: Slow internet connectivity can affect the installation process. Make sure you have a stable and reasonably fast internet connection to download and install Adobe applications efficiently.
Sometimes, when Creative Cloud takes longer to load, it's advisable to be patient and allow it to complete the update process. This may take some time, especially with lower-end hardware.
Please note that Adobe software is resource-intensive, and for a smoother experience, it's recommended to have a well-configured system with sufficient RAM and processing power.
I hope these suggestions help you resolve the installation issue and get Adobe applications up and running on your laptop. If you have more questions or encounter further issues, feel free to ask.
Best regards,
Anshul Saini
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Resources
Learning Resources for Illustrator
Getting started with Illustrator
Learn from video tutorials
What is new in Illustrator
Crash on launch and known issues
Illustrator is crashing on launch
Fixed issues
Known issues
Fonts and Typography in Illustrator
Getting started with fonts in Illustrator
FAQ and Troubleshooting tips
Copyright © 2024 Adobe. All rights reserved.
Using the Community Experience League Terms of Use Privacy Cookie preferences Do not sell or share my personal information AdChoices